Warranty and repairs

Welcome to HIZEN! We are very sorry that your device is not working properly. Here are the steps you can follow to get help:

FAQ - Frequently Asked Questions

Before you send in your device, please check our FAQ page to find possible solutions to common problems. Many technical difficulties can often be resolved by following simple steps.

Sending in your device

If the solutions in our FAQ have not helped and your device is still not working, a repair may be necessary. Please follow the steps below:

  1. Contact us: Fill out the contact form on our website or send an email to hi@hizen.de to inform us about the problem.
  2. Authorization of the return: After you have contacted us, you will receive further instructions from us for the return shipment.
  3. Packaging and shipping: Pack the device carefully to avoid damage during transportation. Make sure the return form is included in the package.
  4. Address for returns: Send the device to the address provided by us according to the instructions you received.

We will endeavor to solve your problem as quickly as possible and provide you with a faultless device.

If you have any further questions, please do not hesitate to contact us. Click here to go to our contact page.